Shipping & Returns
Order Placing.
By placing an order through the website you confirm that:
You are older than 18 years of age, legally capable and authorised to enter into a contract.
You accept all the terms of trading set out in this document.
Description.
All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards.
Prices and Payment.
All prices
offered are exempt from VAT. The total price offered is the price you will be
charged. Payment for all goods is by way of bank transfer.
Delivery.
Delivery is
quoted to your port of choice, charges for other delivery destinations will be
confirmed prior to your order being dispatched. It is your responsibility to
confirm the delivery location.
Delivery
will be way of international carrier, details of large consignments will be
advised separately, to ensure off-loading at delivery point is trouble free.
Most goods are stock items and will be dispatched within 5 working days. We
will confirm delivery details by email.
All goods
must be checked on arrival, the goods must agree with the delivery and order
documentation. All goods must be signed for, title and risk of the goods shall
pass to you upon deliver and receipt by our carrier of a signed delivery note.
All of our
items are shipped with one of our courier companies. By making a purchase you
agree to be bound by their terms and conditions of carriage.â€
Returns Policy.
Faulty Goods - In the unlikely event that the goods are in any way faulty, you have the right to a full refund for faulty goods 30 days after the item purchase date. We will issue a returns note and arrange for collection, it is your responsibility to ensure the goods are available for collection and are returned within 30 days. It is your responsibility to advise us in writing or email if you require replacement goods or a refund. A refund for returned faulty goods will be made within 14 days after inspection of the goods. Replacement goods will be sent immediately after inspection of the returned goods.
If for any reason you wish to return goods that are not faulty, you may do this at any time up to 14 days after receipt of the goods. Goods must be returned undamaged and in re-saleable condition in their original packaging. Any such returned goods are returned at your own cost and risk. A refund for returned undamaged goods, less original delivery costs will be made within 14 days after inspection of the goods.
If you require alternative goods it is your responsibility to advise us on your requirements.
This returns policy does not apply to the returning of unwanted goods that have been specially produced in design, colour or bespoke in any way, a separate contract applies in this case.
Security & Privacy.
Delta GB Limited t/a tubeclampsdirect.co.uk, we promise to treat your personal information with utmost care, and not reveal any information to a third party. We may from time to time send product information and offers via email to you directly, but not through a third party. If you do not wish to receive product information or offers, please inform us by email.
Force Majeure.
We shall incur no liability for failure to perform our obligations under this contract due to the existence of circumstances which we have not caused or are beyond our control.
Feedback
We welcome your valuable comments in striving to achieve 100% customer satisfaction, we also would be grateful if you have constructive comments to improve our product offering and service.
Our Terms & Conditions of Sale do not affect your statutory rights.
If you have any questions please do not hesitate to contact us.
